Do you migrate my existing site?
Yes — migration is included on all plans. We handle DNS, files, and database transfer. Typical downtime is under five minutes, and we do it during low-traffic hours.
What if I already have a host I'm happy with?
We can manage your site on your existing host for most plans. Our managed infrastructure is faster and simpler, but it's not a requirement to get started with Wordimatic.
How does the AI-assisted work actually work?
An AI agent handles routine tasks — drafting content updates, running SEO audits, vetting plugin changelogs — and a WordPress engineer reviews and approves every action before it goes live on your site.
What counts as a support hour?
Any hands-on engineering time counts as a support hour. This includes custom code, troubleshooting, configuration changes, consultations, custom development, and plugin work. Automated monitoring, routine updates, backups, security scans, and uptime checks do not count against your hours. Optimize and Operate include a set number of hours each month; beyond that, extra work is billed at a discounted member rate. Larger features, integrations, migrations, redesigns, and new builds are scoped separately.
Can I cancel at any time?
Yes. Month-to-month on all plans. If you cancel, we'll give you a full export of your site, point your DNS wherever you want it, and make sure your team has everything they need to continue without us.
Do you support WooCommerce sites?
WooCommerce and transactional WordPress sites are reviewed case by case. Because ecommerce sites carry higher operational risk, we evaluate the store, extensions, payment flow, and custom code before recommending a plan. Some WooCommerce sites may require Operate or a custom Partner agreement.
What happens if my site goes down?
We monitor uptime every 60 seconds. If your site goes down, our team gets an immediate alert and starts investigating — you don't have to report it. Operate plan customers get a 1-hour emergency response guarantee for outages and security incidents.
Is there a contract or minimum commitment?
Monthly plans have no contracts or minimum commitment. Annual billing is optional and includes a 20% discount.
How is Partner different from Operate?
Operate is designed for teams that need hands-on support for a small group of WordPress sites. Partner is built for larger portfolios, agencies, custom workflows, white-label support, or organizations that need a tailored SLA, dedicated communication path, and flexible retainer hours.
Does Partner include unlimited sites?
Partner plans are customized around your portfolio size, site complexity, traffic, risk level, and support needs. We do not use a one-size-fits-all unlimited model because a simple brochure site and a business-critical custom WordPress site require very different levels of care.
Can agencies use Partner for white-label support?
Yes. Partner can include white-label support, client-safe reporting, custom communication workflows, and technical escalation behind your agency brand.